What is possible?
Almost everything can be automated
If a business process is to be digitised or automated, the first thing to check is where "media breaks" occur and whether these can be circumvented, e.g. by using an API.
A media disruption is by definition an interruption in data processing that occurs because the medium of processing changes. For example, an electronically signed document can only be immediately and legally delivered to the recipient if it is faxed. The media break consists of printing out the document and placing it in a fax machine. The media break can be avoided by using a soft fax or, even better, by using digital signature solutions.
In a broader view, the "copy & paste" of customer data from one programme to another can already be regarded as a media break. This process is manual, error-prone and ties up resources.
The solution: API
Fortunately, almost all tools on the market also offer an interface, a so-called API. Once a programme has an API that allows us to access the data, we can automate almost any desired workflow and process the data in the meantime. This automates not only the data flow, but also your business processes.